This discussion applies to all of us and is worth reading through. Listen to this:
Often, the words hearing and listening are used interchangeably. Like that time you narrowed your eyes and verbally blurted out, Did you hear me???
To which the person you were speaking probably said Yes
as they were suddenly compelled to respond. Remember how frustrated you were because you felt dismissed? Compounding the matter, you might have been suspicious of that "Yes", thinking they may have lied to shut you up. How could they not hear you? You were standing close enough to breathe their air and/or you were loud enough to wake the dead.
Except, perchance, they didn’t lie. Maybe they told you the truth. They heard you. The proof? Hearing is the primary function of the ears and they have ears. Unless there is a physical and/or medical problem, they heard you, but they were not listening, which means they did not process what they heard. In that case, there may be more at play that you know. Perhaps they have a circumstance that you are not aware of, such as
Central Auditory Processing Delay
(CAPD or APD). Therefore, they may be hearing and listening but the message moving from their ears to their brain is taking longer that it should. (Of course, they could also be ignoring you.)
Auditory processing delay can basically look like this: Sam is within earshot of you. You say their name to get their attention. They don’t respond. You say it again, maybe a few times more and eventually they respond. You think they are ignoring you. It is possible that the command to the brain to “listen and process” has been delayed (hence, the name: Auditory Processing Delay). However, someone not responding to you correctly may indicate something else.
Beyond medical deterrents, and under ordinary circumstances, you say something to a person, they hear, listen/process and react accordingly. By the way Person, I have one million dollars to give you. Want it? I can transfer it to your account right now.
(Writing that makes me sound like a cybercriminal.) If the person heard and processed the information (to even a minimal degree) they would be attentive. That is a promise.
To listen, whether there is a delay or not, there must be some ability to hear. For whatever reason, if hearing is restricted, the words that are being processed may be askew. Fortunately, when hearing is difficult, a verbal review and additional listening can correct misinterpretation. It is important to note that someone can be hard of hearing or profoundly deaf and, as long as they can communicate in some form, they are able to process information as that is a function of the brain.
When we are stressed or anxious, we may not process at the speed we ordinarily do. Someone may speak with us, and we hear them, but our brain is not quickly registering what they have said. Our brains are busy elsewhere, not allowing us to be as present as we should be. Yes, that includes the muckiness of brain fog – which is now a huge mental health concern due to living within the burdens of a pandemic environment. You may have heard of this: COVID brain fog, it’s a newly developed and widely used term within today’s vocabulary.
Because distractions are real and affect listening, clarification can be a good idea. Usually, whether speaking or being spoken to, we can figure out if there is active listening. When someone thinks that have missed what has been said, or the speaker thinks their message has not been interpreted correctly, asking for clarification is perfectly fine. This gracious act leaves both parties with a mutual understanding of the topic, relieving everyone of the thunderously delivered question: DID YOU HEAR ME???
Bottom line, hearing (for those who are able) and listening are essential to good communication. Listening guides how we react to information and each other. This applies both to the person speaking and the one being spoken to. If one word is misunderstood, the context of an entire situation can be misdirected.
To drive the point home:
As we sat and talked, she told me that her eye doctor said she has better eyesight than the average 83 years old.
Me: That is great!
Her: Then I asked her about the white circles around my corneas. She took a close look, then hesitated to tell me.
Me: (Grimacing - Now I am concerned)
Her: She said it was two things. I can’t remember the first, but the second was masturbation.
(She sat there, looking at me seriously with those very eyes)
Me: What??? (Grimace has effectively changed to the face of confusion)
Her: That is what she said. Masturbation. I know. I was stunned too. She said that this is a part of aging.
Me: That can’t be. That is not…
Her: I know, but I am telling you that is what she said.
Me: That doesn’t make any sense. (Wondering if she thought that word was reassigned to an ocular diagnosis.)
Me: No. That is...this is not right…Look (I Googled: masturbation of the eye so I could show her)
Look there is a stream of material that says that masturbation does not cause blindness. So, it doesn’t affect the eyes. Wait, do you think she said Macular Degeneration?
Her: N-n-n-n…oh no, it sounds the same.
Her: (laughing) I am so relieved. I thought when people looked at me, they thought...well, you know…When I see my friends, I find I am looking more closely at their eyes.
Me: Macular degeneration runs in the family.
Her: Well, we know what those folks have been up to (Laughing – we are both laughing.)
Her: Now this makes sense. When I told the doctor that I do not partake of these things she looked completely confused.
Our beautiful, blue eyed 83-year-old heard, but not accurately. She listened, but the message was misinterpreted. When there was a sense of confusion, had she or the doctor asked for clarification, she would not have to worry about her eyes being the unveiled windows to her hypothetical self-caring soul.
I highly recommend taking the time to move beyond hearing and confirm that you are listening or being listened to. If the message seems to be off kilter, quickly revisit the discussion to clarify. Everyone will be better for it. She was really confused by the doctor’s response which could have been clarified in that moment, instead of ten long days later. (Thanks, Mom, for permitting me tell this story. I am glad that I made sure I heard you clearly. What a relief.)