Hats off to everyone who has transitioned
from face-to-face lives to living (and working) on-line. This has been a
difficult time for everyone as we have had to almost suddenly make changes that
had one month ago been completely unimaginable. That is the word, unimaginable.
Beyond historical discussions of bioterrorism, you wouldn’t have thought we
would be all alone together.
This is not bioterrorism; this is a virus and
this virus is doing its job perfectly. Viruses exist to infect, find a host
cell and spread, which is exactly what the coronavirus is doing. In our effort
to terminate this virus, we have established new terminology such as shelter in
place, self-quarantine, social distancing and super-spreader. In what may seem
like a heartbeat our lives have changed. Conversations and focus have narrowed
in on how to move from working and socially interacting in close physical
proximity to sheltering in place, while we socialize (and if we are fortunate,
work) autonomously solely using technology. Commutable distances are no longer
an issue. We can do it all – or most of it – from here. Within this brief and
frenetic period how often have you heard; we have no idea how to do this.
There is no format for everyone one of us staying in and doing so much online.
How long can we stand meeting in this way? Is there etiquette? What is this? Weeks
into the spread of COVID-19, we are adjusting and finding our groove, but these
behaviors are new to us. Actually, that is not true. It is only new to some of
us.
The answers to many of our questions lie
within the world of gaming and those who play. You read that right! Gamers have
the playbook for the best methods to live and work successfully in an online,
techno driven society. Gamers are known for following instructions really well
and gaming a natural boon when interviewing for a job. This group is generally,
but not exclusively, comprised of digital natives, born after 1991 (the advent
of the internet and PC). Gamers are the folks who play video games; some purely
for down-time recreation and some are Pro Gamers (Professional Gamers).
Historically, greater society tends to cast aspersions upon things they do not
understand, such as those young folks who endlessly stream movies and
made for media production series, buy most everything online (including toilet
paper), and play video games for hours and hours and hours.
Comments and questions about Gamers include: They
sit in front of that screen for so many hours that you barely see them. Like
hermits, they do not leave their rooms (or their screens). How can they be
okay? How can they have friends? How will they succeed in the bigger world? How
can they connect to people if they are not interacting? They are growing up and
playing games. Where is the productivity in this? Why are they still playing
games and do they all really drink Mountain Dew? All of these comments and
questions have reasonable (and in our current state) very helpful answers. In
our current COVID driven state, we need to efficiently and effectively assess
our needs, define our desires, shift our gears, and steady a course of action
that is based upon successful outcomes. Where is our north? In the behaviors
and practices of the gaming community.
There are unexpected parallels between our
current COVID state of affairs and the gaming community. Relatively, we have
the need to communicate with others using providers/programs that many have not
heard of before. Only a matter of weeks ago, you may have texted, messaged,
emailed, used Instagram, Facebook and Pinterest to bring your thoughts across
to others. Some communications were personal, and some meant for a greater
group. Now we are having family gatherings, business meetings, academic classes
and let’s not forget the growing happy hour via Zoom, Skype, Slack, Microsoft
Teams, WebEx and Fuze.
For most people, it is all so new, confusing,
exciting (when digital immigrants finally get it to work). Overall, most people
are just beginning to figure it out. Yet for at least three decades, Gamers
have been using programs such as Skype, Discord, Twitch, Roll20, and games played live with others online, such as Massive Multiplayer Online Games (MMO). There are methods and nuances to
spending significant periods of time with others online. Bari Maida, of BM
Scribbles, is an artist who streams online, in order to remain amongst others
as she frequently works alone. This gives her a chance to interact with others
while she promotes her work. Some people attend to hang out with a group of
people and some clients who commission her can watch their piece come to life.
Her advice: “If there is something that you do not want broadcasted, do not do
it or say it during a virtual meeting. Not only will it be experienced by those
in the session, it can easily be shared on the internet by someone in the
meeting. There are already so many incriminating examples of what not to do
during a Zoom meeting.”
Games like World of Warcraft, Runescape,
Maple Story, Final Fantasy XIV, Fortnite, Team Fortress II, Neverwinter and
the recently released Animal Crossing: New Horizons have been the gateway
for people to gather in groups of any size, at any time, and for any purpose,
(which includes just hanging around seeing what is happening in the environment
and talking to others if you feel like it). There are also games that support
smaller groups and do not provide options to interact beyond specific game
designs. (This is exactly what we do in “regular” life). Sometimes our
circumstances call for a lot of people and sometimes it does not. Sometimes we
have to meet with one other person, meet the goal and get it done. Although the
previously named games also qualify, games such as Rocket League, FIFA 18,
Madden NFL 19, NHL 19, WWE 2K19, MBA Jam and Mario Kart Racing have ample
players who can explain how to remain within these environments (in front of a
screen) for lengthy periods of time.
Gamers have taught us that it is not the corner or penthouse office or the length of our commute but the quality of our efforts that counts. Just sign up and sign in with the platform that is
designed to bring you to your goal. Gamers have effectively established that
regular or lengthy online interaction supports people who want to gather and
chat, hangout to not be alone, meet challenges, build sportsmanship, find
motivation, do huge boss battles (fight one really strong enemy that you cannot
fight alone - we have all been here before in some way), explore the world
together (in gaming that is specific to the game of interest - outside of
gaming that is something we can do together online) and create game tools
(a.k.a. in-game) that might be helpful for other players (that sound like
working together to help build the greater good).
Genuine relationships form and grow as
interactions become socially familiar. Sometimes, you are introduced to someone
through a friend or you may meet in gatherings (similar to meeting at a party
or event). Because the response time is quick and often in real time, banter
can increase to deeper conversations. In turn, some of those conversations lead
to authentic friendships and collaborations. Think of it like a hyped-up
version of the pen-pal system, except way faster. You may be on a path where
your network expands very quickly, and you might make some new friends along
the way.
According to Emil Bodenstein, CEO of Alpha
North Sports & Entertainment, the host of Gamerz Arena tournaments, there is good
news. You are a Gamer if you use your phone to play anything; CandyCrush,
Scrabble, Words with Friends. You may also be surprised to know that AARP reports that in the U.S. alone, 44% of people over 50 years old play games online for an average of five hours a week. That means
there are at least 50 million adults who are Gamers. You can even play MMO
puzzle games. Yes, you. You are equipped for this new world and you can do this.
The Playbook:
Many people do not feel comfortable entering an unfamiliar situation. It is like walking into a
party and not knowing anyone. Ask a Gamer to assist you – they know all about
this party. Here is some of their advice:
Whether you are one of the 50 million Gamers over 50 or you have no experience, the
gaming community has a playbook to help you find comfort and success while
living, working and spending so much time online.
A thought to maybe tack on to elaborate: "It's just like
entering a room of people; you can see them all, and they can all see you. It
may be through a screen, but you are still actively spending time with
people."
Make sure you have everything that you need to spend long periods of time in front
of your computer. Food, drinks, files, books….
Be healthy! As time goes on, do not buy into the stereotypical couch potato Gamer
trope. Every time you reach a certain platform or marker in your online day
stop, drop and plank (Come on...you are wearing pajama pants. You can do this
or downward dog or something). There are a lot of examples provided by Gamers
on the web about this.
Be relevant. Join the discussion. Once you sign on, say hello to everyone. This is
polite, shows you are participating and verifies that your system is working
correctly.
What type of perception do you want to give to those who see you? Keep in mind you
are in a new environment – you are NOT in your professional office. You are
probably somewhere in your home. If there is laundry hanging behind, that may
not be consistent with your professional persona. You do not have to redecorate
but you may want to aim your computer in a direction that makes you
comfortable. Everyone can see what your camera sees.
Know who is in, or may enter, then room: Recently, while teaching a class, a young
woman walked behind the student, to finish getting dressed. She did not seem to
realize that the student was involved in an online video class. Understand what
the routines are in the space you chose. If it is 7 am and someone is making
smoothies, that is what everyone will hear (or see) unless you are on mute and
turn off the camera if it is time to get dressed.
Although you can temporarily turn off your camera without
leaving the call, please don't do it often. It's disruptive and distracting to
turn your camera on and off a lot (as your portion of the screen goes black
each time you turn it off). The mute button, however, is usually a soundless
and unnoticeable switch to turn on and off.
The simple things matter. Know where the video and audio buttons are so that you
can mute yourself while others are speaking. This will also decrease the
chances of audio feedback. Many workspace platforms also allow you to mute your
video, giving you a chance to scratch your head – or whatever you need to –
without distracting others. If you wouldn't do
it in an in-person meeting, don't do it in an online meeting unless you really
have to. If that's the case, turn the camera and/or mic off for the duration
and return when ready.
The more you connect with others, the less alone you feel – because you are not
alone. You are with everyone in that room (albeit virtual) in real-time. If
they sneeze, you say Bless you and they say thank you, just like
you are in the same physical room.
Have respect for others in the room. Some may not move as fast as you, or maybe you
are not moving along as fast as others. Once you have all found your comfort
zones, the learning curve will shift, and you will all work as a team – or in
your assigned roles.
Generally, online communities are supportive. They understand that everyone is basically
there for a similar reason. If there is someone that is being inappropriate,
you can contact a member of the team (or room) separately to discuss it. Then
the correct protocols can be followed without public harassment and discomfort
to the greater group. This also keeps group discussions on course.
Like anything in life, like changing from
whole milk to 1%, you will eventually get used to it and then the new thing is
the one you prefer. Once you have been on that road for a little while,
intrigue, confidence and comfort increase. Do not fear, the Gamers are here,
and they have got you. None of this means that you should reach out to
strangers who are good at gaming. Just like off-line life there are good people
and others with bad intentions. So be smart and remember that we all know
someone (or know someone who knows someone) that is trustworthy. A friend, grandchild,
trusted acquaintance, colleague, they know the play. Reach out and ask a trusted
Gamer for advice, they really know what they are talking about and can help to
guide your way. After you find a comfortable space in your home and use the
technology a few times, your level of familiarity will grow. The more you
connect the easier it becomes. You own this trend.